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New to ID Aware? Take a look at our getting started guide directly below. Or, if you have any other queries briefly type the issue you are experiencing or your question further down this page.


Getting Started

Purchase & Registration
After purchasing your ID Tag and membership term of 3, 6, 12 or 36 months from our online store you will receive your order within 5 working days containing your tag(s) and a 7 digit Membership Term Code. Visit our registration page and use your Membership Term Code to create your ID-Aware account adding the details of the account holder. These are the details of the person who will be managing the ID Aware account (this may or may not be the tag carrier).

After successful registration your account login details will be emailed to you. You can then login to your account and follow these 3 simple steps to activate your first ID Tag. For first time users a 'Getting Started' help checklist will appear after login with these three steps until all have been completed and at least one ID Tag has been successfully activated.

Step 1 - Add an Emergency Contact. (Click here to go to step 1)
Add the details of one or more people that should be contacted in the case of an emergency. Click the 'ADD CONTACT' button to add each new contact.

Step 2 - Create a Tag User Profile. (Click here to go to step 2)
Create a profile containing the full details and any emergency assistance information for the carrier of the ID Tag. Designate one or more Emergency Contact(s) created in step 1.

Step 3 - Activate an ID Tag. (Click here to go to step 3)
Using the unique code printed on your ID Tag, activate it by assigning the Tag User Profile created in step 2 to the ID Tag.


Video Walk-through


FAQs

Membership Term Code (MTC): When a new customer purchases an ID Tag from our online store they will also select a membership term of 3, 6, 12 or 36 months. A 7 digit Membership Term Code (MTC) will be dispatched with your ID Tag(s) which is used to create your account.

ID Tag User Profile: The ID Tag User Profile contains all the details and emergency care information of the carrier of the ID Tag that should be shared in the case of an emergency.

Emergency Contacts: You can create as many Emergency Contacts as required. These contain the details of people who should be contacted in case of an emergency and are assigned to ID Tag User Profiles

Account Holder: Details of the person who manages the ID Aware account.

Each ID Wristband/Card has its own unique ID Number, which is registered to an ID-Aware User. User’s can have as many ID numbers registered to them as they like, but each wristband/card ID Number can only be registered to one User. 

This enables replacement ID wristbands/cards to be sent to a User who simply registers the new ID Number(s) to them.

£2.99 per month inclusive of VAT provides you with the 24/7 ID and live telephone reporting service, for any number of ID Tags, people, pets and personal property. There is a one off £20 registration fee for all customers who join.

If you have received your ID Tags; wristband, ID Card or other product, in the post simply click 'Activate ID Tags'. If you are already a member simply log in, and assign the ID Tags to your account. If you are a new member, click 'Create Your Account & Activate Your ID Tag(s)'. Have your ID Tags to hand so you can input the unique ID numbers and assign the tags to your account. 

If you lose or break your ID wristband you can simply purchase a new one in the shop – simply click BUY NOW on this page. Every ID wristband and card has a unique ID number. When you receive your wristband or card, you must allocate the ID number to your account.

Every ID Tag you purchase for yourself, or are given for your use MUST be assigned to your ID Aware account. If they are not assigned to your account, in an emergency, the call centre will be unable to locate your medical and next of kin information. 

You can add tags to your account by logging in and clicking 'Manage ID Tags' followed by '+ Add ID Tag'.  You can then input the unique ID number shown on the tag and assign it to yourself or another person in your account. 

To update your medical details you must:

  1. Login to your account
  2. Go to 'My Account' 
  3. In the 'People - for association with ID Tags' box, locate the person you want to update the details of and click 'Edit' 
  4. In this page you can edit all the details, personal information and medical details about a user. 


  1. Log into your account with your username and password
  2. Click on 'Emergency contacts' in the admin dashboard menu near the top of the page.
  3. You should see a list of your current Emergency contacts (unless you not created any yet). Click 'Edit Contact' in the far right column next the the contact you would like to edit or to create a new Emergency Contact click the red 'Add Contact' button bottom/right.
  4. Add/edit the contact information and click 'Add New Contact' to finish
  1. Log into your account with your username and password
  2. Scroll to the bottom of the page. In the 'People - for association with ID Tags' section click on 'Add' (or click 'Edit' next to an existing contact)..
  3. Add as much information as possible in the form. When you are finished click 'Create' (or 'Update' if editing an existing holder).
  1. Log into your account with your username and password
  2. Click on 'Emergency contacts' in the admin dashboard menu near the top of the page.
  3. You should see a list of your current Emergency contacts (unless you not created any yet). Click 'Edit Contact' in the far right column next the the contact you would like to edit or to create a new Emergency Contact click the red 'Add Contact' button bottom/right.
  4. Add/edit the contact information and click 'Add New Contact' to finish
  1. Log into your account with your username and password
  2. Click on 'Manage ID Tags' in the admin dashboard menu near the top of the page.
  3. You should see a list of your current active ID Tags (unless you have not created any yet). Click 'Edit' in the far right column next the the contact you would like to edit or to add a new ID Tag click the red 'Add Id Tag' button bottom/right.
  4. Enter the ID Tag number (you can find this unique number on every ID-Aware product). Next, select the ID Tag Holder you would like to associate with this tag.
  5. Finally, click 'Add ID Tag' or 'Update' to save your changes.

If you cannot find your answer in any of the help sections above, email your query to info@id-aware.com and we will get back to you shortly.

Please note all calls made to the telephone number on each ID Tag will be put through to the Emergency Incident Centre. The number is for emergency use only.

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