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Returns & Warranty

Refund policy

Defective ID Tags or illegible ID Tag telephone or ID numbers:

  • Notification to ID-Aware between 1-100 days after purchase date:
    • Once ID tag is returned to (the ID-Aware address for refunds) which can be found on the website www.id-aware.com/refunds.
    • full refund by way of new replacement ID Tag delivered to the Account Holder.
  • Notification of Defective of illegible ID tag 100+ days after purchase – no refund except at the sole discretion of ID-Aware.
  • Please note the following points in relation to returns:
    • Keep the product with the original packaging and in its original condition.
    • ID-Aware shall not be liable for the non-receipt by us of returned ‘Products’ and or ‘ID Devices’. Please send returned ‘Products’ and or ‘ID Devices’ to us by registered post and retain a copy of the certificate of posting from the Post Office.
    • Upon receipt by us of the returned ‘Products’ and or ‘ID Devices’, your credit/debit card will be credited with the purchase price of the ‘Products’ and or ‘ID Devices’ (but excluding the relevant delivery charge and the return postal charges unless the products are faulty or returned due to an error on our part).

Non-performance of ‘24/7/365 Found Reporting Services:

  • Notice of non-performance of a ‘Found Report Service’:
    • In the unlikely event, a person (not the Account Holder or their family) attempts to report a found ID tag number to the 24/7 answering service and is unable to do so for a reason that is found on investigation to be the fault of ID-Aware and the ID tag number to be reported as found, has been properly registered with ID-Aware and is associated with a ‘live’ and paid up Account on the date of the report and the ID tag number to be reported, is used by any person / pet or personal property, properly registered together with the minimum required information and the non-performance was the fault of ID-Aware, rather than an act of God or beyond the control of ID-Aware (see liability policy):
      • A full refund of all payments received from the Account Holder within the current year (01/01 – 31/12) will be provided.
      • After a refund for non-performance, the account will continue provided membership payments are received by ID-Aware, otherwise the account will be closed.

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